FAQ - Frequently Asked Questions

Our spreadsheets have a symbolic value of $15,99 which is used to cover maintenance and improvements of the site. This value represents a minimum investment for you to have access to the spreadsheet you want.

Yes, it is possible to request a refund. However, we would like to ask you to see it as a way to support the site, since our spreadsheets have a symbolic value.

Refund conditions:

• Maximum period: 7 business days after purchase
• Request must be made via email
• Email for request: contato@idplanilhas.com

Yes, after purchase, the spreadsheet can be opened on any device that has Microsoft Excel installed. You can use it on your personal computer, work computer, notebook, etc.

We recommend regularly backing up your data.

Yes, feel free to make adjustments as needed. You can:

• Add or remove categories
• Adjust formulas as needed
• Customize colors and formatting
• Add new tabs or spreadsheets

Our spreadsheets are compatible with:

• Microsoft Excel 2010 or higher
• Microsoft 365 (formerly Office 365)
• Excel for Mac (latest versions)
• Google Sheets (with some functionality limitations)

To get all features, we recommend using Microsoft Excel 2016 or higher.

We offer support to help you get the most out of our spreadsheets:

• Email: contato@idplanilhas.com
• Response time: Up to 7 business days
• Business hours: Monday to Friday, 9am to 6pm

To speed up your service, include in the email:

• Name of the purchased spreadsheet
• Detailed description of the question
• Screenshot (if applicable)

Yes, we are in the implementation phase:

• We will provide demonstration videos for each spreadsheet, very soon!

Yes, all spreadsheets run locally on your computer. This means that:

• Your data stays only on your device
• No information is sent to our servers
• You have full control over your data
• We do not collect personal or financial information, the spreadsheets have no connection code to the internet or servers

We recommend that you keep secure backups of your spreadsheets and protect your device with a password.

No, we do not store payment data, whether card data or pix keys. We use secure payment processors recognized in the market that follow all security standards:

• PCI DSS Compliance
• Data encryption
• Fraud protection

Your security is our priority. For more details about our privacy policy, please contact us.